Notice of Data Security Incident

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Date Published: Monday, December 11, 2023
Date Updated: Monday, December 11, 2023

Notice of Data Security Incident

news item

HealthAlliance, Inc. (“HealthAlliance”), the corporate parent of HealthAlliance Hospital Mary’s Avenue Campus, the former HealthAlliance Hospital Broadway Campus, Margaretville Hospital, and Mountainside Residential Care Center, is committed to protecting the privacy and security of our patients’ information. On December 11, 2023, we began mailing notification letters to patients whose information may have been involved in a data security incident.

On October 12, 2023, HealthAlliance learned of a data security incident that disrupted the operations of some of our IT systems. We immediately took steps to secure our systems, contain the incident, and notify law enforcement. Additionally, a third-party forensic firm was engaged to conduct an investigation.

Through our ongoing investigation, we determined that an unauthorized party gained access to our IT network between the dates of August 18, 2023 and October 13, 2023. While in our IT network, the unauthorized party accessed and acquired files that contain patient information. The information involved varied by patient, but may have included names, addresses, dates of birth, Social Security numbers, diagnoses, lab results, medications, and other treatment information, health insurance information, provider names, dates of treatment, and/or financial information. 

HealthAlliance cares deeply about our communities and the patients we serve, and take this incident very seriously. HealthAlliance is offering complimentary credit monitoring and identity theft protection services to patients whose Social Security numbers may have been involved. 

To help prevent something like this from happening again, we have implemented, and will continue to adopt, additional safeguards and technical security measures to further protect and monitor our systems. If you have questions, please contact our dedicated call center. Patients can reach the toll-free call center at 877.879.3265 Monday to Friday, between 9 a.m. - 9 p.m. Eastern Time.

We regret any inconvenience this incident may cause. We look forward to continuing to provide high-quality care to our community.