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Billing, Insurance, and Financial Assistance

HealthAlliance of the Hudson Valley is here to help YOU. As part of the HealthAlliance of the Hudson Valley’s commitment to providing quality, patient focused and compassionate care, we strive to help our patients understand our billing process and payment policies. As a result, we’ve provided a blank bill with definitions (in red) for each section to help you better understand your bill.

The HealthAlliance of the Hudson Valley hospitals appreciate your cooperation with our payment policies. Complete and accurate information should be presented at the time of registration. If insurance information cannot be provided at that time, patients should contact the Central Registration Department at 845.334.4259, as soon as possible. Upon discharge, the hospital will bill your insurance carrier for covered services rendered. Depending on what services you receive from the hospital, you also may receive a separate bill from your private physician, specialist, radiologist or laboratory. Learn more about this in the HealthAlliance Disclosure. Visit our insurance information page for more details and a list of insurance providers accepted by HealthAlliance.

View your hospital bill online here. If you don’t understand your bill, we’ve provided a document on how to read a HealthAlliance Hospital bill as well as a consumer guide to healthcare prices from the Healthcare Financial Management Association. You can also pay your bill online.

Shoppable Services

The information contained in this file is being provided in compliance with the Centers for Medicare and Medicaid Services (CMS) requirement for hospitals to post online a list of 300 Shoppable services.  Shoppable service is defined as: A service that can be scheduled by a healthcare consumer in advance.  The list of Shoppable Services is an informational tool for consumers only, not intended for media or commercial use. 

To view Health Alliance Broadway’s list of Shoppable Services, please click here*.

To view Health Alliance Margaretville’s list of Shoppable Services, please click here*.   

Charges and rates updated 01/01/2021 and are subject to change anytime.  This list includes: average hospital charges, negotiated rates for commercial payers, Medicare and Medicaid HMO payer-specific negotiated rates (a list of participating Medicare and Medicaid HMO payors is available here), discounted cash prices (eligible to self-pay individuals when certain conditions are met), and de-identified minimum and maximum negotiated rates for Shoppable Services.

PLEASE NOTE THESE CHARGES ONLY INCLUDE SERVICES PROVIDED BY THE HOSPITAL AND DO NOT INCLUDE FEES FROM YOUR SURGEON, ANESTHESIOLOGIST AND/OR OTHER PROFESSIONAL SERVICES BILLED BY THE PHYSICIAN AND OTHER PROFESSIONAL PROVIDERS. Typically, you will be billed separately for these professional services.  Please call your physician office for additional information.

*By accessing this file, I understand and accept the disclaimer above

Chargemaster Disclaimer

The information contained in this file is being provided in compliance with the Centers for Medicare and Medicaid Services (CMS) requirement for hospitals to post a list of their standard charges, also called chargemaster, online in a machine-readable format.  The chargemaster (charge description master or CDM) is the list of all individual items and services maintained by a hospital for which the hospital has established a charge.  A chargemaster rate represents the dollar amount assigned to specific medical services before application of any negotiated discounts to third-party payers. The actual hospital charges will vary based on the type of care provided, treatments, individual health conditions and other factors.

To view Health Alliance Broadway’s chargemaster rates, please click here*

To view Health Alliance Mary’s Avenue's chargemaster rates, please click here*

To view Health Alliance Margaretville's chargemaster rates, please click here*

Charges and rates updated 01/01/2021 and are subject to change.  The chargemaster information, by itself, is not used to determine how much patients may need to pay, or to compare what a patient might owe a hospital.  Your out-of-pocket costs will depend upon actual services that you receive, the hospital’s negotiated rates with your insurance plan and your insurance coverage.  Your insurance coverage determines your co-payment, co-insurance percentage, and annual deductible.  Please call your insurance company for a more accurate representation of your responsibility.  You may also call us at (845) 334-2700 Ext. 5527 to get additional information.

PLEASE NOTE THESE CHARGES ONLY INCLUDE SERVICES PROVIDED BY THE HOSPITAL AND DO NOT INCLUDE FEES FROM YOUR SURGEON, ANESTHESIOLOGIST AND/OR OTHER PROFESSIONAL SERVICES BILLED BY THE PHYSICIAN AND OTHER PROFESSIONAL PROVIDERS. Typically, you will be billed separately for these professional services.  Please call your physician office for additional information.

*By accessing this file, I understand and accept the disclaimer above

 

Co-pay or deductible responsibilities should be paid on the date of service. We accept Visa, Discover, MasterCard and American Express.


Our Patient Accounting Department is open 8:00 a.m. - 4:00 p.m., Monday - Friday, in order to assist our patients with resolution of their open accounts. Appointments can be scheduled to speak with one of our representatives outside of our normal hours upon your request. All information is kept confidential. For assistance, please contact the Patient Accounting Department at 845.334.2743.

We understand the difficulties surrounding healthcare costs, that’s why we offer financial counseling, charity care and payment assistance to our patients. For more information, visit our financial assistance page.

For more information, please view our Credit and Collection Policy for Self Pay Balances.
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